Last updated: November 7, 2026.
We'd rather fix it than argue. Here's what we do.
Call within 30 minutes of delivery. We send a remake or refund the affected items — your choice. No photos needed.
If your pizza arrives cold or more than 15 minutes past the quoted ETA, we comp the delivery fee and will remake if the quality suffered.
Before the confirmation call — cancel any time. After the call, the kitchen has already started. We can't refund a pizza that's in the oven.
If you paid by card link, the refund goes back to the same card within 5–7 business days. Cash refunds are credited on your next order or returned by the courier.
Call +1 (416) 654-8819 or email [email protected].